TECHNOLOGY-BUSINESS INFORMATION SYSTEMS
Monica Beverly, Director (831) 466-5881
This service area assists the business users in every school district in Santa Cruz County by operating and supporting a fully integrated, automated business software system which provides payroll, accounts payable, purchasing, budgeting and other financial services.
If you are a District or County Office employee and:
- Need information on how to set up a new user
- Have a problem while using Escape
- Would like guidance on using Escape
- Would like to access the Employee Portal*
*The Employee Portal is where you can find your leave balances, past paystubs, W2s and 1095s from 2019 on and more.
Send a ticket to: Escape_Support@santacruz.zendesk.com
All EOM and Supp Payroll reports as well as all requests for Stop Payments, Cancel & Reissue of payroll checks, ACH Pull requests, and Reopen Payroll requests should be sent to: Payroll_Audit@santacruz.zendesk.com
If you need help with Payroll, send a ticket to: Payroll_Support@santacruz.zendesk.com
If you need help with Retirement, send a ticket to: Retirement_Support@santacruz.zendesk.com
If you need help with Taxes send a ticket to: Tax_Support@santacruz.zendesk.com
After attaching all New Hire paperwork to the employee’s record in employee management in Escape, send a list of employee names and employee ID numbers to the appropriate email address below.
Send End of Month New Hire Information to: NewHire_EOM@santacruz.zendesk.com
Send Supplemental Payroll New Hire Information to: NewHire_Supp@santacruz.zendesk.com
All other General Questions can be sent to: IT_Support@santacruz.zendesk.com
To access New Job Class forms click below
(we will be adding more forms soon)