Technology – Business Information Systems

Monica Beverly, Director (831) 466-5881

Support Staff:
TBD, Senior Systems Support Liaison (831) 466-5885
Lupe Rodriguez, Systems Support Liaison (831) 466-5883
Maren Peduto, Systems Support Liaison (831) 466-5884

This service area assists the business users in every school district in Santa Cruz County by operating and supporting a fully integrated, automated business software system which provides payroll, accounts payable, purchasing, budgeting and other financial services.

If you are a District or County Office employee and:

• Need information on how to set up a new user
• Have a problem while using Frontline/formally Escape
• Would like guidance on using 
• Frontline/formally
• Escape
• Would like to access the Employee Portal*
  *The Employee Portal is where you can find your leave balances, past paystubs, W2s and 1095s from 2019 on and more.
  Send a ticket to: Escape_Support@santacruz.zendesk.com

All EOM and Supp Payroll  reports as well as all requests for Stop Payments, Cancel & Reissue of payroll checks, ACH Pull requests, and Reopen Payroll requests should be sent to: Payroll_Audit@santacruz.zendesk.com

If you need help with Payroll, send a ticket to: Payroll_Support@santacruz.zendesk.com

If you need help with Retirement, send a ticket to: Retirement_Support@santacruz.zendesk.com

If you need help with Taxes send a ticket to: Tax_Support@santacruz.zendesk.com

After attaching all New Hire paperwork to the employee’s record in employee management in Escape, send a list of employee names and employee ID numbers to the appropriate email address below.

Send End of Month New Hire Information to: NewHire_EOM@santacruz.zendesk.com

Send Supplemental Payroll New Hire Information to: NewHire_Supp@santacruz.zendesk.com

All other General Questions can be sent to: IT_Support@santacruz.zendesk.com

                                                                            To access New Job Class forms click below
                                                                                     (we will be adding more forms soon)